Categorization of Effective Factors on Customer Satisfaction of FAVA Offices Based on Kano Model in Southern Khorasan County

• تاریخ ثبت: 09 اسفند 1393
• نویسندگان: سیدمجتبی بنائی, حسین کاردان مقدم, آزاد نیا, معاشری
• کلمات کلیدی: FAVA offices,southern Khorasan

every company and organization nowadays knows that market stability is based on attracting customer's satisfaction. Therefore; periodical research of customer's opinions and assessing their satisfaction level are considered organization policies. In addition to customer satisfaction assessment, evaluating the effective factors on their satisfaction and classifying these factors are important. So it is attempted in this paper to categorize effective factors on customer's satisfaction of FAVA offices based on Kano model in southern Khorasan County in Iran. The results can be used by senior directors for investment and adopting macro policies.